一、项目名称：智齿人工+AI智能客服呼叫中心
I. Project Name: Sobot call center of artificial + AI intelligent customer service 
二、申报单位：智齿科技（北京智齿博创科技有限公司）
II. Application unit: Sobot technologies Beijing Sobot technologies Lnc.
三、申报单位简况
III. Profile of applicant unit
智齿科技成立于2014年5月，民营企业，创始人徐懿，注册资本1000万元，专注于智能服务领域，为企业用户提供完整的IT+BPO综合智能服务解决方案，属技术创新型互联网企业。旗下智齿客服系统将自然语言理解、机器学习及大数据技术有效整合，构建了包括云呼叫中心、智能机器人客服、 人工在线客服、工单系统在内的智能全客服平台。2018年基于技术积累推出智能外呼机器人，产品线覆盖售前营销、售中干预、售后服务三大智能支撑板块，构建了完整的业务场景闭环。截至2018年10月，企业用户注册量超过95000+，包括华为、惠普、乐视、宜信、前海人寿、滴滴出行、汽车之家、新东方、巨人网络等在内的行业标杆企业已经成为智齿用户，覆盖经济金融、教育培训、电商、企业服务、生活服务等多元领域。2018年4月，智齿科技获得1.5亿人民币B+轮融资。
Sobot Technologies Lnc. was established in May 2014.It is a Private enterprise whose founder is Xu Yi, and has a registered capital of 10 million yuan. It focuses on the field of intelligent services, providing complete solutions of IT+BPO integrated intelligent service for enterprise users. It is a technologically innovative Internet company. Its intelligent Sobot system effectively integrates understanding of natural language, machine learning and big data technology, and builds an intelligent full customer service platform including cloud call center, intelligent robot customer service, staff online customer service and ticket system. In 2018, based on the accumulation of technology, the company launched intelligent outbound robots. The product line is engaged in three intelligent supporting sections including pre-sales marketing, sales intervention and after-sales service, forming a complete closed loop for business scenarios. Up to October 2018, the registered enterprise users exceeded 95,000+, including industry-standard enterprises such as HUAWEI, Hewlett-Packard, LeEco, CreditEase, Qianhai Life Insurance, Didi Chuxing, Autohome, New Oriental, Giant Network, etc. , covering areas of economy and finance, education and training, e-commerce, corporate services, life services and other diverse areas. In April 2018, Sobot technologies Lnc. Technology received financing of RMB 150 million for B+ round. 
2018年6月，智齿科技荣登福布斯中国“2018中国最具创新力企业”榜单，与百度度秘、寒武纪科技、商汤科技等共列”AI服务商“单元。
In June 2018, Sobot technologies was listed in Forbes China "2018 China's Most Innovative Enterprises" and "AI Service Providers" unit together with Baidu Duer, Cambrian Technology, Sense Time, etc.
四、项目概况
IV. Project profile
（一） 项目内容
IProject Contents
智齿人工+AI智能客服系统：为用户提供完整的智能服务解决方案。
Sobot Artificial + AI Intelligent Customer Service System: Provide users with complete intelligent service solutions.

·提供新一代的IT+BPO智能服务解决方案，通过人工智能技术解放客服生产力，优化生产效率；
·Provide a new generation of solutions for IT+BPO intelligent service, liberate customer productivity and optimize production efficiency through artificial intelligence technology
·通过基于云端的统一客服平台帮助企业服务于来自网站、微信、微博、App、电话、邮件等多渠道的客户；
·Help enterprises serve customers from multiple channels such as websites, WeChat, Weibo, App, phone, email, etc. through a cloud-based unified platform for customer service
·目前已经服务了包括滴滴、乐视、宜信、阳光保险、翼龙贷、新东方、VIPKID、唱吧、EMS等80000+家企业客户；
·At present, it has served 80,000+ corporate customers including Didi, LeEco, Credit Ease, Sunshine Insurance Group, Yilong Loan, New Oriental, VIPKID, changba, EMS
（二） 项目优势
II Project Advantages 
·以AI驱动客服：我们与传统的客服系统完全不一样，通过最顶尖的人工智能算法改造客服的方方面面，提升销售额，降低成本
·Promote customer service with AI: We are completely different from the traditional customer service system, transforming all aspects of customer service, increasing sales and reducing costs through top artificial intelligent algorithms.
·统一客服平台：智齿客服由在线客服+机器人客服+呼叫中心+工单系统+AI大数据分析平台+开放平台六大产品模块构成，覆盖客服的方方面面
·Unified customer service platform: Sobot consists of six product modules including staff online service , robot customer service, call center, ticket system, AI big data analysis platform and open platform , covering all aspects of customer service.
（三） 项目规模
III Project Scale
项目属于新建项目，需要面积3000平米以上的楼宇，打造智齿人工+AI智能客服呼叫中心，拟引入深度学习、神经网络等先进人工智能算法。将自然语言理解、机器学习及大数据技术有效整合，构建包括云呼叫中心、智能机器人客服、人工在线客服、工单系统在内的智能全客服平台。
The project is a newly-built project and requires buildings with an area of more than 3,000 square meters to build a Sobot artificial + AI intelligent customer service call center. It plans to introduce advanced artificial intelligence algorithms such as deep learning and neural networks. Integrate natural language understanding, machine learning and big data technology to build an intelligent full customer service platform including cloud call center, intelligent robot customer service, staff online customer service, and ticket system.
（四） 项目投资估算（万元）：总投资2000万元，拟引资1000万元。
IV Project investment Budget ten thousand yuan: The total investment is 20 million yuan, and it is planned to attract 10 million yuan.
（五） 项目配套条件:1个标准机房，独立供电50KW电箱，同时机房需布置防尘无水灭火装置。
V Supporting terms: a standard machine room, 50KW electric box for independent power supply, and dustproof and water-free fire extinguishing device should be prepared in the machine room.
（六）项目市场预测及效益分析：客服中心建立后，预计可解决就业人数逾3000人，同时形成一定的产业引领和带动。
VI Marketing forecast and efficiency analysis: After the establi

shment of the customer service center, it will offer jobs to more than 3,000 people and play a leading role in developing the industry at the same time. 

五、项目进展情况 V. Project Progress 

（一）政策：符合国家及山西有关扶持大数据、人工智能等政策。 I Policy: It is in line with the policies of Shanxi province and the country on supporting big data and artificial intelligence industries. 特别是本项目聚集呼叫中心和服务外包，应用领先的智能机器人、大数据分析技术，与传统行业融合，实现客户企业的信息化、数据化、智能化与服务化；推动“产业集群与院校专业学科集群协同创新”模式，可实现校企合作，产业融合的全面落地。 In particular, the project gathers call center and service outsourcing, applies leading intelligent robots and big data analysis technology, integrates with traditional industries and realizes informationization, digitalization, intelligence and servitization of customer enterprises it promotes the pattern of“collaborative innovation of industrial clusters and clusters of discipline in colleges " ,which can achieve school-enterprise cooperation and  industry integration. 

（二）项目前期进展情况 II Early-stage process 已初步接洽，有明确合作意向，由于小店区招商产业园现有面积无法匹配企业落地需求，拟放入筹备中的2号园区。 Initial contact has been made, and there is a clear intention of cooperation. Because the available area of industrial park for investment promotion in Xiaodian District cannot match the needs of enterprises, the project is planned to be located in the No. 2 park in preparation.

 六、拟引资方式：合资 VI. Scheduled means of investment introduction: joint venture

 七、申报单位联系方式 VII. Contact of Application unit:

 地址：北京市朝阳区双桥双桥乳品厂2号楼2层211室 

Address: Room 211, 2nd Floor, Building

 2, Shuangqiao Shuangqiao Dairy Factory, Chaoyang District, Beijing 

联系人：吴立楠 Contact: Wu Linan 

电话：010-57018593 Telephone: 010-57018593 

电子信箱：maxin@sobot.com

 E-mail: maxin@sobot.com